Assistance in conflict resolution

Mediation is a conflict-solving method following internationally recognized rules. It is suitable for cases in which

  • the parties involved in a conflict are unable to resolve the situation on their own
  • a conflict is threatening to escalate or become permanent
  • contention is blocking important life-areas (e.g. work processes, family relationships)
  • recourse to law appears to be the only way out

However, mediation can succeed only if all the individuals involved are willing to work for a binding solution and the process is professionally supervised by a neutral party.


As a mediator I manage the conflict-handling structure and create a climate of trust and security, but remain neutral in regard to the content and outcome. In this way, the conflicting parties are able to concentrate on target-oriented communication and, acting on their own responsibility, work towards a settlement acceptable to all sides. The conflicting parties take the decision as to when and how a mediation process ends.


The process of mediation is divided up into several phases:

  1. Establishing contact and clarifying the brief Explaining the procedure and the rules
  2. Defining the existing situation and the relevant thematic areas
  3. Working out the divergent interests and needs
  4. Working out binding solutions
  5. (Written) agreement among all the parties


Mediation saves nerves, time and expense.

  • the focus lies on the interests and needs of all the parties
  • win-win settlements enable continued cooperation
  • well-being and relief are accomplished on both sides – thus avoiding winner-loser scenarios
  • mediation can take the place of legal proceedings
  • collaborative solutions shorten the process