Mediation is a conflict-solving method following internationally recognized rules. It is suitable for cases in which
However, mediation can succeed only if all the individuals involved are willing to work for a binding solution and the process is professionally supervised by a neutral party.
As a mediator I manage the conflict-handling structure and create a climate of trust and security, but remain neutral in regard to the content and outcome. In this way, the conflicting parties are able to concentrate on target-oriented communication and, acting on their own responsibility, work towards a settlement acceptable to all sides. The conflicting parties take the decision as to when and how a mediation process ends.
The process of mediation is divided up into several phases: